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Branch Administrator, Ajax (12 Month Contract)

Date: Sep 9, 2022

Location: Ajax, Ontario, Canada

Company: Herc Rentals


Req #: 49281

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.34 billion as of June 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 335 locations and has approximately 6,100 employees in North America.


We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.


Dwight Crane, a division of Herc Rentals,  is a full-service provider of equipment and lighting rentals with more than 40 years of serving Ontario’s film, live event and commercial production community.  The company’s rental fleet includes aerial lifts and vehicles, lighting and mounts, cranes, and lighting trucks.

With Herc’s acquisition of Dwight Crane, we continue to expand our entertainment-related rental portfolio, which also includes the industry-leading brands of Herc Entertainment Services®, Cinelease® and Cinelease Studios. Like our existing North American entertainment equipment rental operations, Dwight Crane has developed an unmatched reputation for quality and expertise, and is well-known for its innovative technologies and the renowned LRX lighting brand, which we look forward to introducing across our specialty entertainment rental network.

Short Description

Responsible for dispatch backup, invoice review, checking contracts and meeting the needs and commitments to customers - striving for the highest in customer relations


  • Daily equipment rental returns – ensuring all returns have POs and signatures are entered into RentalMan. There are signatures on the highest value contract. Also, that each order has a signed contract uploaded to File Net
  • Initial account set up - corresponding with coordinators to get all paperwork completed, entering accounts into E-Apply, assisting the Credit Team to get any missing information
  • Updating existing accounts with their current COIs. Contacting customers when their COIs are expired for updated versions.
  • Taking emails and calls regarding invoice questions
  • Providing missing invoices to accounts when requested
  • Emailing up to date statements to accounts – done through Herc Intranet
  • Monitoring the AR Aging Summary on RentalMan and keeping on top of accounts balances (especially the 90 and 120 days past due columns) (3-75)
  • Taking credit card payment (via credit card authorization form) on the in-office terminal
  • Daily Cash Control Entry on RentalMan (1-53-2)
  • Scanning and emailing the credit card report and receipts to the Canada Credit Card Team with a break down of the payment information (account number, name and invoice number)
  • Cash Posting when there’s a Credit Card Payment (via excel) and uploading to E-Signature for Branch Manager’s signature
  • Completing Credit Memo Request Forms (via Excel), getting the appropriate signature and sending to the Credit Memo Team to complete
  • Sending marked up MRA for approvals. Returning counter mark ups or approvals to the customer to sign
  • Sending signed MRA to Tara to have them counter signed. Returning the counter signed version to the customer
  • Assist Co-Ordinator’s with incoming calls and entering orders into Rentalman
  • Answering phone and directing call or helping customer


  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver
  • Organizational and Time Management Skills
  • Professional Verbal and Written Communication
  • Proficient Microsoft Excel and Word
  • Strong sense of Urgency and Customer Focus
  • ‘Interpersonal/People Skills’, in working with Colleagues and Customers

Educational Background

Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections

Conditions of Employment

One-year Credit and B2B Collection experience
Previous customer service and professional telephone etiquette
A valid driver's license with a clean driving record


Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.


To apply please email your CV / resume to [email protected]

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