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Customer Account Liaison

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Date: Jan 28, 2019

Location: Bonita Springs, FL, United States

Company: Herc Rentals

 

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

 

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. 

 

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

Customer Account Liaison ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding “DSO”. This position reports directly to the Support Services Manager and primary focus is the build and maintain relations with Herc Sales Field Operations Teams while providing various support needs. This role has delegated duties such as training and mentoring teams to meet/exceed departmental objectives and goals, handling escalated collection issues, approving adjustments, KPI reporting, coordinating audit requests, and other duties as assigned by management. Solid B2B collections experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our customers and Internal Business Partners. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.

Responsibilities

  • Support the field personnel in collections efforts, with main focus on local market accounts, and provide solutions on escalated account issues
  • Solve delinquencies on local market accounts, as well as complex/higher risk accounts when requested.
  • Build and maintain relationships with Internal Sales Management Teams and External customers
  • Assist Collection leadership team in training and mentoring teams to drive efficiencies in processes.
  • Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
  • Provide and articulate receivables reporting analysis via Excel, Access, etc. as to maintain awareness of target KPIs.
  • Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Assist with on-boarding of new customer contracts and documentation of special handling accounts.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.

Professional Experience

  • 4 year degree and equivalent business experience.
  • Previous leadership and 1st Level Supervisory experience.

Skills/Competencies

  • Team Leadership and  Development                                         
  • Professional Telephone Etiquette
  • Advance Microsoft Excel and Word
  • Strong sense of Urgency and Customer Focus
  • Skilled  in both Verbal and Written Communication
  • Organizational and Time Management Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver

Conditions of Employment

 

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!

 

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

 

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