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Customer Account Specialist

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Date: Feb 5, 2019

Location: Bonita Springs, FL, United States

Company: Herc Rentals

 

Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs.

 

With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers’ construction, industrial, remediation and maintenance projects.

 

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.

Short Description

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services.  Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.

Responsibilities

  • Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
  • Process billing adjustments and customer discrepancies with a sense of urgency.
  • Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Maintain relationships with Internal and External customers to drive efficiencies in processes.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.

Requirements

    Professional Experience

    Educational Background

    Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections

    Conditions of Employment

    One-year Credit and B2B Collection experience

    Previous customer service and professional telephone etiquette

    Skills

    • Ability to work with minimal supervision and think logically & constructively
    • Creative Problem Solver
    • Organizational and Time Management Skills
    • Professional Verbal and Written Communication
    • Proficient Microsoft Excel and Word
    • Strong sense of Urgency and Customer Focus
    • ‘Interpersonal/People Skills’, in working with Colleagues and Customers

     

    If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!

     

    Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

     

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    Job Segment: Accounts Receivable, Customer Service, Finance

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