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Customer Accounts Specialist

Date: Jul 26, 2019

Location: Bonita Springs, FL, US, 34134

Company: Herc Rentals

 

Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs.

 

With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers’ construction, industrial, remediation and maintenance projects.

 

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.

Short Description

Herc Customer Account Specialist is responsible for controlling a portfolio of accounts from time of billing until the receivable is cleared by means of daily customer contacts as well as performing various customer service functions for our customer base. This position reports to the Collection Supervisor, Finance Shared Services.  Interactions with customer accounts will be a combination phone calls, emails and fax to obtain firm payments and payment plans on delinquent accounts while maintaining a good relationship with the customer and Internal business partners. In addition to cash collection, this position requires excellent customer service skills to help promote long-term business relationships with our customers, our Herc Sales Team and Regional Branch Managers in addressing sensitive issues. Effective Communication skills and the ability to discern accounts with cash flow issues are critical in obtaining account resolutions and to minimize revenue exposure. Collection procedures have been developed to provide a systematic way of dealing with delinquent accounts while also retaining our customer’s loyalty and driving successful business results.

Responsibilities
  • Proactively initiate B2B customer contacts, provide invoice copies, update POs, account documentation and other activities required to ensure payment on past due invoices.
  • Process billing adjustments and customer discrepancies with a sense of urgency.
  • Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Maintain relationships with Internal and External customers to drive efficiencies in processes.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.
Requirements
    Professional Experience
    Educational Background
    Bachelor - Business-related degree preferred, but not required with a minimum of 3-5 years in Accounts Receivable with a focus in Collections
    Conditions of Employment
    One-year Credit and B2B Collection experience
    Previous customer service and professional telephone etiquette
    Skills
    • Ability to work with minimal supervision and think logically & constructively
    • Creative Problem Solver
    • Organizational and Time Management Skills
    • Professional Verbal and Written Communication
    • Proficient Microsoft Excel and Word
    • Strong sense of Urgency and Customer Focus
    • ‘Interpersonal/People Skills’, in working with Colleagues and Customers

     

    At Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.

     

    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

     

    Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

     

    *LI-Post

     


    Nearest Major Market: Fort Myers
    Nearest Secondary Market: Cape Coral

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