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Customer Care Specialist

Date: Mar 3, 2023

Location: Bonita Springs, Florida, United States

Company: Herc Rentals


Req #: 55222

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.


We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.

Short Description

Providing exceptional customer service in response to all customer chat inquiries.   Receives, evaluates and responds to customer inquiries.  Handles request for assistance, complaints, reservations, special request via chat, and per established protocols.  Gains an understanding of the inquiry and /or service needs, responds and resolves, or escalates the issues for solution within specified protocols established by the Customer Solutions Center.  Responsible for following inquiries and requests to resolution.  Fulfills orders and resolves issues to achieve customer satisfaction.


Processes customer inquiries to resolution and fulfill orders and related transactions in a consistent and high quality, customer focus manner. Provides consistent service in the multi-channel business environment.  Phones, Chats, Emails for all internal and external customers are processed consistently on a day to day basis.  Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise.  Focusing on departmental improvements, focusing on the future state of all existing processes and procedures.  Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual.


    Professional Experience

    Customer Care Experience minimum of 1 years
    Typing 55 - 60WPm, 10-Key 3500KS
    Strong knowledge of call center tools, chat, email, etc
    Experience working to maintain the KPI of a Customer Care Center
    Strong PC systems and typing skills (CRM, email, chat)

    Educational Background

    Bachelor’s degree

    Conditions of Employment


      Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.


      Keeping you healthy

      Medical, Dental, and Vision Coverage

      Life and disability insurance

      Flex spending and health savings accounts

      Virtual Health Visits

      24 Hour Nurse Line

      Healthy Pregnancy Program

      Tobacco Cessation Program

      Weight Loss Program



      Building Your Financial Future

      401(k) plan with company match

      Employee Stock Purchase Program



      Life & Work Harmony

      Paid Time Off (Holidays, Vacations, Sick Days)

      Paid parental leave.

      Military leave & support for those in the National Guard and Reserves

      Employee Assistance Program (EAP)

      Adoption Assistance Reimbursement Program

      Tuition Reimbursement Program

      Mechanic Tool reimbursement of up to $300 per year

      Auto & Home Insurance Discounts


      Protecting You & Your Family

      Company Paid Life Insurance

      Supplemental Life Insurance

      Accidental Death & Dismemberment Insurance

      Company Paid Disability Insurance

      Supplemental Disability Insurance

      Group Legal Plan

      Critical Illness Insurance

      Accident Insurance


      Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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