Customer Care Specialist
Date: Mar 3, 2023
Location: Bonita Springs, Florida, United States
Company: Herc Rentals
Req #: 55222
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.
We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.
Short Description
Providing exceptional customer service in response to all customer chat inquiries. Receives, evaluates and responds to customer inquiries. Handles request for assistance, complaints, reservations, special request via chat, and per established protocols. Gains an understanding of the inquiry and /or service needs, responds and resolves, or escalates the issues for solution within specified protocols established by the Customer Solutions Center. Responsible for following inquiries and requests to resolution. Fulfills orders and resolves issues to achieve customer satisfaction.
Responsibilities
Processes customer inquiries to resolution and fulfill orders and related transactions in a consistent and high quality, customer focus manner. Provides consistent service in the multi-channel business environment. Phones, Chats, Emails for all internal and external customers are processed consistently on a day to day basis. Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise. Focusing on departmental improvements, focusing on the future state of all existing processes and procedures. Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual.
Requirements
Professional Experience
Educational Background
Conditions of Employment
Skills
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Mechanic Tool reimbursement of up to $300 per year
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.
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