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Customer Strategic Accounts Assistant Manager

Date: Nov 11, 2021

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 35181

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 4,900 employees and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

The primary mission of the Assistant Manager, Strategic/Special Handling is to supervise and provide leadership to the Strategic Accounts Staff and assist with any issues that arise. Ensures that the customer account specialist’s best effort is expended on past dues to maximize cash and minimize Days Sales Outstanding “DSO”. This position reports directly to the Regional Accounts Manager with delegated duties such as training and mentoring teams to meet and exceed departmental objectives and goals, handling escalated customer account issues, approving adjustments, KPI reporting, performance management and other duties as assigned by management. Solid B2B customer accounts experience is needed in order to provide the best level of customer service while identifying high risk accounts with cash flow issues. Excellent customer service, negotiation skills and attention to details are required to help promote long-term business relationships with our strategic customers and internal business partners. This customer base requires special handling and billing along with unique procedures to facilitate the payment cycle.


  • Train, mentor, drive, and manage successful performance of customer accounts teams on all activities.
  • Maintain awareness of targets to meet/exceed these targets.
  • Provide and articulate receivables reporting analysis via Excel, Access, etc.
  • Utilize appropriate judgment in releasing/holding orders, processing adjustment disputes, resolving unapplied payments.
  • Escalate account issues, working closely with sales to ensure payment within terms as well as minimize any potential for bad debt.
  • Take proactive measures to address changes regarding financial position of customers.
  • Maintain relationships with Internal and External customers to drive efficiencies in processes.
  • Lead projects, process improvements, and other customer accounts related tasks as identified by management.  

Professional Experience

6 Years General Business Experience
5 Years B2B Customer Collections Experience
3 Years Supervisory Experience


  • Ability to drive company/departmental Vision and Purpose
  • Able to drive engagement amongst the team members
  • Advanced Microsoft Excel and Word User
  • Demonstrates Self Awareness and ability to think strategically
  • Excellent Verbal and Written Communication
  • Exhibits Interpersonal and Organizational Savvy
  • Exhibits Resiliency and ability to function under pressure
  • Professional Telephone Etiquette
  • Self-starter
  • Strong Sense of Urgency and Customer Focus
  • Strong Organizational and Time Management Skills
  • Track record of strong Team Leadership, Development, and Conflict Management
  • Flexible and Adaptable to an ever-changing and fast paced environment


Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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