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Desktop Analyst - Bonita Springs, FL

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Date: Dec 25, 2018

Location: Bonita Springs, FL, United States

Company: Herc Rentals


Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.


With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. 


We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.


Short Description

Responsible for desktop/laptop installation and support.


  • Knowledge/experience with a broad base of experience in tools and technologies around Desktop and laptop support in an enterprise environment is required.
  • Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
  • Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
  • Supports application lifecycle for centrally supported PC applications
  • Coordinate projects as assigned
  • Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
  • Work with other Desktop support to provide engineering technical solutions in support of business requirements
  • Ensuring appropriate documentation is in place for assigned responsibilities

Professional Experience

  • Ability to contend with a multi-tasking, dynamic environment with strict deadlines
  • Ability to take and offer direction as appropriate to complete the tasks at hand
  • Strong written and verbal communication skills
  • Experience in the following operational areas:
  • Enterprise application upgrades
  • Experience managing software. Examples:
  • Windows 7
  • Internet Explorer
  • Office 365
  • Web based applications
  • Windows based applications
  • Application troubleshooting
  • ServiceNow
  • Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation.
  • Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service.
  • Professional demeanor and strong work ethic.
  • Must be a Team Player.
  • Professional customer service focused attitude.


If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!


Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.




Job Segment: Engineer, Field Service, Technical Support, Engineering, Customer Service, Manufacturing, Technology

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