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Desktop Analyst

Date: Jun 7, 2022

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 38321

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 

 

With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

 

 

Short Description

A Herc IT Desktop Analyst focus is Responsible for Herc Laptop and Desktop installation and support for the Field Services Center in Bonita Springs, FL, and remote support for 300+ branch locations throughout the USA and Canada.

Responsible for day-to-day management of the Accou

  • Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management
  • Update and monitor ticketing systems
  • Provide routine problem reporting and recommendations to management
  • Utilize technical and procedure documentation for Service Desk, PC desktop/laptop configuration standards and install procedures
  • Configuration and deployment of new desktop and laptop systems
  • Support networked printing devices including mapping, scanning and application setup.
  • Troubleshoot and resolve hardware, software, and printing issues as they occur
  • Assist IT related projects
  • Provide new hardware/software for users as approved, assist in asset tag control and inventory management.
  • Install, configure, move, and retire PC equipment
  • Coordinate and collaborate effectively with technical teams
  • Establish and maintain good working relationship with all business clients
  • Overtime and occasional weekend shifts required as needed
  • Some travel may be required. 10%
  • Serve as a member of the “On-Call” support team
  • Resourceful, Customer focused, and Team player
  • Learn and follow all company procedures and protocols

Requirements

    Professional Experience

    Two or more years’ experience supporting computers and printers in an enterprise network environment
    Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required
    Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
    Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
    Supports application lifecycle for centrally supported PC applications
    Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
    Work with other Desktop support staff to provide engineering technical solutions in support of business requirements
    Extensive knowledge of computer hardware (Dell, Apple, etc.)
    Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network
    Experience with Apple/Android phones, tablets, and MacBook’s preferred

    Educational Background

    Associate or bachelor’s degree in information technology or related two years minimum will also be considered

    Conditions of Employment

    Certification: CompTIA A+
    Certifications Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate, ITIL Foundation 3.0 or 4.0

    Skills

    • Proficient in Microsoft Windows 10 and Windows 11
    • Proficient in the Microsoft Office 2016 Suites, and Office 365, SharePoint, various Adobe products, Microsoft Edge, Google Chrome, Microsoft Teams, WebEx, Cisco VPN, and Service Now or similar ticketing systems
    • Excellent oral and written communication skills are required to provide appropriate client support and interaction
    • Ability to work independently and with little supervision
    • Ability to work well with others across many organizations including branch locations, sales and marketing, finance, customer support, and field services
    • Demonstrates integrity and follows standard operating procedures
    • Professional demeanor and strong work ethic
    • Professional customer service focused attitude
    • Positive, winning attitude

     

    Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

     

    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 

    #LI-LM1

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

    #LI-LM1


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