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Desktop Analyst

Date: Jan 13, 2022

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 38321

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 

 

With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

 

 

Short Description

Responsible for desktop/laptop installation and support.

Responsibilities

Provide first & second level desktop support for PC/LAN and laptop/workstation end-users including executives and senior-level management

Update and monitor ticketing systems

Provide routine problem reporting and recommendations to management

Utilize technical and procedure documentation for Help Desk, PC desktop/laptop configuration standards and install procedures

Configuration and deployment of new desktop and laptop systems

Troubleshoot and resolve hardware, software, and printing issues as they occur

Assist IT related projects

Provide new hardware/software for users as approved, assist in asset tag control and inventory management.

Install, configure, move, and retire PC equipment

Coordinate and collaborate effectively with technical teams

Establish and maintain good working relationship with clients

Overtime and occasional weekend shifts required as needed

Frequent regional travel may be required

Serve as a member of the “On-Call” support team

Resourceful, Customer focused, and Team player

Requirements

    Professional Experience

    Experience supporting computers and printers in a network environment
    Knowledge/experience with a broad base of tools and technologies around Desktop and laptop support in an enterprise environment is required
    Interacts with management, technical, and business users to understand the business and technical requirements of the organization regarding assigned work tasks
    Works in a collaborative manner with other team members to balance and address operational tasks, project work, and business requests
    Supports application lifecycle for centrally supported PC applications
    Coordinate projects as assigned
    Provides operational support for endpoint protection, encryption, client management, and other client-side computer management solutions
    Work with other Desktop support staff to provide engineering technical solutions in support of business requirements
    Ensuring appropriate documentation is in place for assigned responsibilities
    Extensive knowledge of computer hardware (Dell, HP, IBM, etc.)
    Proficient in Microsoft Windows 7 and Windows 10
    Proficient in Office 2007, 2010, 2013, 2016 Suites, and Office 365 Trend, SharePoint, various Adobe products, Internet Explorer, Skype, WebEx, Chrome, Java, Cisco VPN, and MS Outlook with MS Exchange for end users, and Service Now ticketing system
    Anti-Virus Symantec Endpoint Protection
    Knowledgeable of TCP/IP, DCHP, DNS, VPN, AD, and network
    Experience with Apple phones, tablets, and MacBook’s preferred
    Excellent oral and written communication skills are required to provide appropriate client support and interaction
    Experience with Altiris or similar software: remote control, software delivery and imaging
    Ability to work independently and with little supervision
    Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service
    Demonstrates integrity and follows standard operating procedures
    Professional demeanor and strong work ethic
    Professional customer service focused attitude
    Positive, winning attitude
    Occasionally requires lifting as appropriate to perform duties and responsibilities Must be able to lift up to 50 lbs

    Educational Background

    Associate or bachelor’s degree in information technology or related two years minimum will also be considered Certification; ITIL Foundation, MCA+, MCP, MCSE preferred

    Conditions of Employment

    High pressures, Fast-paced and demanding office environment, may have to work at different work sites

    Skills

    • Ability to work well with others across many organizations including development, sales, marketing, finance, customer support, and field service
    • Excellent written and oral communications skills with demonstrated commitment to producing high quality documentation.
    • Strong written and verbal communication skills
    • Must be a Team Player.
    • Professional customer service focused attitude.
    • Professional demeanor and strong work ethic.

     

    Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

     

    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 

    #LI-LM1

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

    #LI-LM1


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