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IT Business Analyst

Date: Aug 15, 2019

Location: Bonita Springs, FL, US, 34134

Company: Herc Rentals


Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs.


With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers’ construction, industrial, remediation and maintenance projects.


We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.

Short Description

The System Analyst's role is to define, develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. This includes writing, coding, testing, and analyzing software programs and applications. The System Analyst will also research, design, document, and modify software specifications throughout the production life cycle.


System analysts design, develop and implement computer programs. They must be knowledgeable about the latest technology trends and be able to work in team settings.

  • Ability to function as a systems analyst and develop solutions.
  • Ability to think of application development and problem-solving in terms of data flows through a system.
  • Collaborating with IT administrators, systems analysts, and engineers to assist in resolving problems with operational processes or ServiceNow solutions.
  • Recommend, schedule, and perform application/module improvements and upgrades
  • Run and monitor performance tests on new and existing ServiceNow environments for the purposes of correcting errors, isolating areas for improvement, and general debugging
  • Administer critical analysis of test results and deliver solutions to problem areas
  • Analyze and amend ServiceNow errors
  • Assist in the development and maintenance of user manuals and guidelines
  • Implementing solutions that ensure security, integrity, scalability and consistency of critical user data
  • Solving complex problems in a highly dynamic and agile environment with moderate guidance
  • Supporting ITSM Integrations with third party applications and data sources
  • Perform other tasks as needed: analysis of product capabilities, coordinate vendor schedules, follow-up commitments, research questions from development groups, propose policy changes, arrange review sessions with technical personnel, troubleshoot project problems.
  • Perform miscellaneous administration tasks related to ServiceNow ITSM initiatives
  • Must maintain good relationships with our business partners and vendors.
  • Must be able to work closely with the business departments to understand their needs and create a program that can satisfy them.
  • Responsible for every aspect of the new software, including design, translation, testing and problem solving.
Educational Background
  • B.S Computer Science with 2+ years IT experience
  • An Associate degree may be accepted, though a bachelor's degree is preferable
Conditions of Employment
Minimum 5+ year’s Analytical experience required with relevant exposure to financial reporting
Experience working with B2B collections portfolios
Experience with financial reporting
Experience in database creation and management
Previous leadership and 1st Level Supervisory experience a plus
SOX compliance experience and experience working with auditors
Experience executing testing cycles on various processes and reporting during systems upgrades
Experience producing SOPs, document processes and create process flow charts
Previous project management experience
  • Data query and Data generation
  • Data Analysis
  • Expert Microsoft Excel, Word
  • Access or SQL Server database creation, administration
  • Strong Sense of Urgency and Customer Focus
  • Skilled in both Verbal and Written Communication
  • Organizational and Time Management Skills
  • Ability to work with minimal supervision and think logically & constructively
  • Creative Problem Solver


At Herc Rentals, our success depends on the success of our people. Our ability to provide exceptional service to our customers and maintain a leadership position in our industry is a result of the people we hire and develop. We are growing in dynamic new ways and we recognize that the right people, offering their ideas and expertise, will enable us to continue our success.


Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.


Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.




Nearest Major Market: Fort Myers
Nearest Secondary Market: Cape Coral

Job Segment: Business Analyst, Medical, Computer Science, Application Developer, Finance, Healthcare, Technology, Research

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