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Product Support Data Specialist

Date: Jun 23, 2022

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 46541

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 5,600 employees and approximately 312 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

A Product Support Data Specialist will submit warranty claims to multiple manufacturers through the manufacture’s website warranty system in a timely basis. The claims must be monitored to ensure accurate disposition and reimbursement. Daily, weekly, and monthly accounting reports must be reconciled for each manufacturer.  In addition this person manages the data for the Product Support team as well as some specific functions company wide.


  • Administer warranty program for assigned vendors
  • Review and submission of all warranty claims based on work orders received during current month
  • All claims submitted to appropriate manufacturer within 30 days of receipt
  • Identification of aged claims to be dispositioned within 90 days.
  • Ad hoc reporting using SQL queries to pull Rentalman data 
  • Maintaining and content creating for product support intranet page 
  • Maintaining and content creating for SharePoint folders
  • Developing programs to rapidly and automatically process claims in RM, submit claims to OEM and preform other RM functions to save time. 
  • Working with AP to resolve credit memo issues 
  • Creating and editing PDFs 
  • Bi-Weekly Warranty reports distributed reporting
  • Maintenance of Rentalman 
  • Rentalman inspection interval editing and bug fixing 
  • Creating maintaining and applying SDIS steps 
  • Applying inspections and SDIS to new Cat-Classes 
  • Fix units missing hourmeter/odometer including the use of reporting to target units 
  • Cat-Class warranty period table editing 
  • Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
  • Support all team members
  • Learn and follow all company procedures and protocols

Professional Experience

• Mid to Advanced level computer software experience
• 1-3 years office experience
• Familiarity with electrical and mechanical systems
• Microsoft Office
• Oracle / counter operations software knowledge
• Interpersonal skills
• Teamwork
• Listening skills
• Ability to communication effectively and efficiently
• Dependability

Educational Background

• A bachelor's degree is required


  • Able to prioritize with minimal guidance from supervisor
  • Ability to work independently and as part of a team and take on new tasks
  • Excellent verbal, written and interpersonal communication skills
  • Assigned other duties as needed by department management
  • Multi-tasking individual who uses project management skills to accomplish goals
  • Customer service focused
  • Must react to changing business needs
  • Solid and proven computer skill set (knowledge of MS Office is preferred)
  • Works and communicates effectively with all levels of the company


Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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