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Senior A/R Collections Specialist

Date: Apr 8, 2021

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 23031

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 4,900 employees and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

The Senior A/R Collections Specialist is responsible for contacting customers and maintaining an assigned portfolio of accounts to pay within terms.  In the event that payment cannot be achieved, to progress the account through the required steps through writeoff and third party placement working with the credit team if/when necessary. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.  


  • Manage portfolio of assigned accounts to pay within customer’s stated payment terms.
  • Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts.
  • Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
  • Build and maintain relationships with Internal Sales Management Teams and External customers
  • Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Assist with on-boarding of new customer contracts and documentation of special handling accounts.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.


    Professional Experience

    Educational Background

    Bachelor’s degree or equivalent work experience

    Conditions of Employment


    • Ability to handle multiple projects and shifting priorities
    • Ability to work with minimal supervision and think logically & constructively
    • Collection and negotiation skills
    • Creative Problem Solver
    • Decision Making/Analytical Skills
    • Detail Oriented
    • Excellent communication and organizational skills
    • Minimum of 3-5 years in Accounts Receivable with a focus in Collections
    • Proficient in Microsoft Excel and Word
    • Strong People Skills


    Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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