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Senior Field Systems Analyst

Date: Jan 5, 2023

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

 

Req #: 54905

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.

 

We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.

Short Description

The Senior Field Systems Analyst is an IT generalist with knowledge of a myriad of IT systems and solutions. Knowledge of the WAN, LAN, Server, Desktop, VoIP, and printer architecture is expected. General knowledge of software systems, databases, client-server architecture, and infrastructure management tools is also expected. An understanding of the current Infrastructure Services – Service Portfolio and processes is required.

A solid background in user support and troubleshooting is critical as this position involves dealing with a large, and often changing, number of day-to-day issues which arise in supporting the information technology requirements of HercRentals facilities and personnel. 

Along with this IT knowledge, it is imperative that the incumbent understands HercRental's business goals and management's objectives and priorities. The incumbent collaborates to develop methods and processes for supporting the large and diverse user community’s technology needs within the constraints of the business requirements and the Infrastructure Services Portfolio of offerings.

Excellent project/time management skills are essential to managing the response to the multitude of requests and issues while working on longer-range business needs in a rapidly changing technical environment.  The ability to respond quickly when financial, manufacturing production or maintenance systems are involved is important.

Keep IT Field Services Manager current on all IT projects during all phases of various projects; Mergers and Acquisitions, rreenfields, relocations, etc.

Communicate to supervisors regarding the status of projects.

Help build the team’s strategies; maintain timelines

Able to handle any escalated issue from the FSE / FSA personnel.
 

Responsibilities

  • Act as a communication conduit between Infrastructure Services and the Branch Manager's staff.
  • The sole point of contact representing Infrastructure Services.
  • Address and resolve IT concerns and needs of the facility user community.
  • Attend Facility/Department Staff meetings as needed to communicate our goals and address concerns.
  • Attend Meetings as required by the local facility and management: For example Group conference calls, Infrastructure Change Management conference calls, Facility Change Management conference calls, and Safety Meetings.
  • Responsible for carryout the overall facility infrastructure plan.
  • Responsible for maintaining Service Level Agreement with the facility and for setting staff expectations.
  • Travel may be required to attend face-to-face group meetings and project meetings.
  • Travel will be required for new branch projects. 
  • Oversee FSA and onsite IT contractor’s activities.
  • Works with the management to develop improvements to the support processes.
  • Provide business analysis and consulting functions for assessing user application requirements.
  • Take responsibility when appropriate for technical leadership for projects that impact the local site.
  • Act as technical liaison for the rollout of applications and technologies to a local site.
  • Act as technical liaison with vendors who supply purchased products/services to verify compliance and stability at a local site.
  • Overall coordination of local resources for project execution and facility support including Turnaround infrastructure.
  • Point of escalation from Field Systems Analyst on project issues.
  • Leading projects from the Field perspective.
  • Scheduling quarterly reviews with business contacts within their region.
  • Coordinating between applications and support teams.
     

Professional Experience

  • Bachelor’s degree in Computer Science, Information Systems, Business Administration/Accounting, or another related field or equivalent work experience.
  • 10+ years IT experience related to IT Infrastructure support services.
  • Must have a thorough understanding of all product and service needs and must maintain knowledge of changing technologies.
  • Experience implementing and tracking service level or metrics reporting.
  • Experience developing processes and implementing policies and procedures.
  • Ability to work on projects that range in size, complexity, and duration.
  • Project management experience.
  • Strong Communications skills: Written, Oral and through Presentation materials
  • Working knowledge of ITIL (IT Infrastructure Library) and ITSM (IT Service Management).
  • Experience with IT Supplier Relationships.
  • Knowledge of supplier relationships and tactical plan implementation.
  • Demonstrated proficiency with MS Office Software specifically MS/Excel.
     

Requirements

    Educational Background

    Bachelor’s degree in Computer Science, Information Systems, Business Administration/Accounting, or another related field. Or equivalent work experience

    Conditions of Employment

    Skills

    • Effective Communication
    • Drives Collaboration
    • Demonstrates Initiative
    • Process Excellence
    • Passion for Customer Service and Stakeholder Success
    • Agility & Adaptability
    • Trust & Integrity
    • Drives Execution
    • Uses Insightful Judgment

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

     

    Keeping you healthy

    Medical, Dental, and Vision Coverage

    Life and disability insurance

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

    Healthy Pregnancy Program

    Tobacco Cessation Program

    Weight Loss Program

     

     

    Building Your Financial Future

    401(k) plan with company match

    Employee Stock Purchase Program

     

     

    Life & Work Harmony

    Paid Time Off (Holidays, Vacations, Sick Days)

    Paid parental leave.

    Military leave & support for those in the National Guard and Reserves

    Employee Assistance Program (EAP)

    Adoption Assistance Reimbursement Program

    Tuition Reimbursement Program

    Mechanic Tool reimbursement of up to $300 per year

    Auto & Home Insurance Discounts

     

    Protecting You & Your Family

    Company Paid Life Insurance

    Supplemental Life Insurance

    Accidental Death & Dismemberment Insurance

    Company Paid Disability Insurance

    Supplemental Disability Insurance

    Group Legal Plan

    Critical Illness Insurance

    Accident Insurance

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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