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Senior Systems Engineer

Date: Nov 23, 2021

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 36806

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

Systems engineer will be responsible for day to day management of our cloud computing environment.  This engineer will also be engaged in multiple simultaneous cloud computing projects including Microsoft Office 365, Active Directory, Storage Platforms and Amazon Web Services.


  • Responsible for design, configuration, implementation, and support for VoIP installations as necessary
  • Work with customer, vendors and technical teams to prospect and develop Cisco Unified Communications design, installation, and support opportunities
  • Maintaining an established work schedule and providing on-call assistance, including nights, weekends, and/or holidays
  • Create and maintain comprehensive documentation as it relates to telephony technologies, video conferencing, network topology, network equipment, and configuration(s). Ability to document standards, methods and produce drawings of environments.
  • Attend and actively contribute to technical staff meetings
  • Participate in occasional after-hours upgrades, troubleshooting, and/or on-call availability
  • Provide timely and accurate status updates to customer contacts and management
  • Conduct user training as required
  • Provide level 3 Support for problems identified within systems. Will act as an escalation for Level 1 and Level 2 support.


    Professional Experience

    Working knowledge of QoS implementation and support operations for network-based phone systems, monitoring technologies as they relate to IP telephony
    5+ years’ experience with VOIP and telephony technologies at an enterprise-level and participated in its implementation and support
    5+ years’ experience with Cisco Unified Communications platforms
    5+ years’ experience maintaining network performance by performing network monitoring and analysis, QoS service implementation, and performance tuning; troubleshooting network problems
    Experience with Call Manager, Unity/Unity Connections, and Unified Contact Center
    Experience on Cisco CUBE ASR and ISR’s for SIP Trunking with Service Providers
    Experience with Enhanced 911, Cisco Emergency Responder
    Experience with advanced Cisco router/switch configuration
    Understanding of UC & Network Protocols: SIP, MGCP, ISDN, DHCP, VLAN, CDP, LLDP
    Working knowledge of UC Monitoring Tools: Real time Monitoring Tools & Cisco Prime Collaboration Assurance

    Educational Background

    Bachelor’s degree required or equivalent work experience

    Conditions of Employment

    Cisco certification CCNP Voice preferred
    VMWare configuration experience preferred
    Proficient at customer knowledge transfer and documentation
    Strong attention to detail in regard to project planning and documentation
    Strong troubleshooting skills
    Ability to work on several projects simultaneously
    Ability to apply judgment, implement solutions, and resolve conflicts, all in a multi-tasked environment
    Ability to communicate clearly and concisely, both verbally and with written documentation
    Ability to handle a growing, fast paced environment
    Working knowledge of Microsoft Outlook, Word, Excel, Visio, and PowerPoint computer programs
    Telecommunications: 5 years



      Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


      Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


      Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.


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