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Strategic Account Specialist II

Date: May 11, 2022

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 40724

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 

 

With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

 

 

Short Description

The Strategic Customer Support Representative will work with existing customers supporting their rental needs for emergency response climate control and power. Rental request will come from customers via email and online portal. The primary duties will be coordinating the rental request in a timely manner with the local branch. This includes, calling the branch, providing a quote online to the customer, completing a rental contract, and following up via phone to make sure job is completed to customer satisfaction. Position entails communicating 70% online and 30% via phone. Expert climate control advice will be provided to customer; however, we will train on this knowledge. The position will take place out of a local office and minimal on call time is required.

Responsibilities

Coordinating rental activities through the field and branches.

Be Accessible – Our customers require timely responses.

Identify customer needs and collaborate with operations to deliver on those needs.

Provide a consistently high level of customer service.

Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment.

Professional Experience

Demonstrate a high degree of customer service and teamwork

Educational Background

High School Diploma or G.E.D.

Skills

  • Passion for customer service
  • Ability to sell complex products and customer solutions
  • Adapts to changing business and customer needs
  • Self-motivated to achieve goals and deliver results
  • Communicate professionally and effectively with all levels of the organization
  • Drive results through teamwork and business processes
  • Ability to organize and manage multiple priorities
  • Strategic thinking and problem-solving ability
  • Problem analysis and problem resolution at both a strategic and functional level

 

Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

 

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 

 

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.


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