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Systems Administrator ServiceNow

Date: Jul 4, 2021

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 24548

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 4,900 employees and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

The Systems Administrator – ServiceNow is responsible for customizing, configuring and supporting solutions on the ServiceNow platform as it relates to ITSM, ServicePortal, Workflows and other related functionality. The Systems Administrator - ServiceNow will work in close collaboration with various business & functional teams to facilitate a continuous and seamless process for managing Herc Rentals relationship with its internal customers.  This position will be responsible for planning, and architecting both large-scale and parallel smaller projects, providing systems administration / process design, as well as being comfortable delivering recommendations and analysis to management. 

How you will make a difference:
•    Be the liaison between teams working as an intermediary who helps support and translate needs across business units and functions
•    Partner with development and technical teams to ensure that they understand the specifications, conduct business process modeling and generate applicable scenarios for the testing team
•    Validate and translate business requirements into functional requirements (what) and solutions (how) and contribute throughout the enhancement / development process with analysis, solutions, user acceptance testing and training
•    Support new product offerings and ServiceNow initiatives


•    Collaborate with key business stakeholders to capture business and technical requirements and translate requirements into detailed specifications for ServiceNow solutions.
•    Identify opportunities to improve organizational effectiveness and/or efficiency, as new ServiceNow features and functionality are introduced.  This includes coordinating with key business stakeholders to capture potential returns on investment for the organization. 
•    Perform day-to-day administration of the ServiceNow system, including making approved changes to platform configuration
•    Create and maintain custom reports and dashboards in the ServiceNow platform
•    Configure Business Rules, UI Policies, UI Actions, Client Scripts, Business Rules and ACLs
•    Configure Notifications, UI Pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
•    Debug and Troubleshoot scripts and policies
•    Provide day to day technical administration including release management, coordinate platform upgrades/functional updates, analyze log files, configure file changes, update installation and configuration documents, perform validation/testing, manage change control, and perform technical issue/problem resolution
•    Manage the migration of code between ServiceNow instances and deployments to production for scheduled go-lives
•    Ensure integrations between ServiceNow and other platforms are functioning as expected
•    Monitor ServiceNow performance and processes, with a focus on performance and stability, maintaining KPIs
•    Create and manage users; Maintain user roles and profiles, security settings, access settings, etc.
•    Coordinate with Herc Rentals Cybersecurity organization around the identification and mitigation of potential security gaps as it relates to both internal and external threats.


    Professional Experience

    2+ years' experience administering a ServiceNow instance including the creation of ServiceNow update sets, promoting and testing through multiple instances and into production
    2+ years' experience as a ServiceNow administrator configuring core ServiceNow modules in an enterprise environment including the delegation of groups, modification of service portal widgets, workflows, business rules, UI actions, UI policies, ACLs, etc
    Strong project management experience and familiarity with Agile and Kanban methodology
    ServiceNow Certified Systems Administrator (CSA) certification

    Educational Background

    Bachelor’s Degree in Computer Science (or related field)

    Conditions of Employment


    • Collaborate across multiple functions and organizations and the ability to approach technical and business solutions in a consultative manner
    • Communicate effectively
    • Support an application development & release process, including requirements gathering, analysis and design, contemporary testing methodologies, and deployment management
    • Work under tight deadlines and handle multiple detail-oriented tasks


    Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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