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Telecom Analyst - Bonita Springs, FL

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Date: Jan 10, 2019

Location: Bonita Springs, FL, United States

Company: Herc Rentals

 

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.

 

With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. 

 

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

 

Short Description

This position will assist in managing mobility and data utilization for all of Herc Rentals. 

This role also entails performing end-user support, device management, inventory control, troubleshooting, and usage and billing analysis.

Responsibilities

Provide support for Mobility teams as new functions/processes are designed, written, and implemented.

Assist end users with mobile issues.

Create reports and analysis for mobile usage and utilization.

Create system documentation for internal use and for end-user reference.

Perform other tasks as needed: billing reconciliations, order monitoring, telecom/mobile provisioning, mobile device management, and tier-1 & 2 troubleshooting.

Perform miscellaneous tasks as assigned by Manager.

Requirements

    Professional Experience

    1-3 years in Telecommunications.

    Highly organized and a self-starter that can work independently without constant supervision along with working as a team member.

    Previous experience with Cellular/Network Troubleshooting and Device Management preferred but not required.

    Educational Background

    College degree or equivalent work experience

    Conditions of Employment

    Skills

    • Ability to manage multiple projects simultaneously.
    • Experience with global customer service/cloud computing software.
    • Strong Microsoft Office skills (i.e. Excel, PowerPoint, Word).
    • Strong analytical and problem solving skills.
    • Strong communication, leadership, facilitation, and written skills.

     

    If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!

     

    Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

     

     

     


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