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Telecom Analyst

Date: Aug 2, 2019

Location: Bonita Springs, FL, United States

Company: Herc Rentals

 

Herc Rentals Inc. (NYSE: HRI) is an equipment rental firm committed to providing its customers with unparalleled service and expert solutions needed to take on the most demanding jobs.

 

With more than 50 years of equipment rental expertise, our growing team consists of more than 5,000 employees and 270 company-owned branches. Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings, value-added services and consultative services that support its customers’ construction, industrial, remediation and maintenance projects.

 

We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on honesty, excellence, respect, and commitment.

Overview

This position will assist in managing mobility and data utilization for all of Herc Rentals. This role also entails performing mobile device management, end-user support, inventory control, troubleshooting, and usage and billing analysis.

Responsibilities

  • Provide support for Mobility and Network Teams as new functions/processes are designed, written, and implemented.
  • Assist end users with mobile issues.
  • Create reports and analysis for mobile usage and utilization.
  • Create system documentation for internal use and for end-user reference.
  • Perform other tasks as needed: mobile device management, billing reconciliations, order monitoring, telecom/mobile provisioning, and tier-1 & 2 troubleshooting.
  • Perform miscellaneous tasks as assigned by Manager.

Qualifications

  • College degree or equivalent work experience: 1-3 years in Telecommunications.
  • Previous experience with Cellular/Network Troubleshooting and Mobile Device Management (Airwatch) highly preferred but not required.
  • Highly organized and a self-starter that can work independently without constant supervision along with working as a team member.
  • Strong analytical and problem solving skills.
  • Strong communication, leadership, facilitation, and written skills.
  • Ability to manage multiple projects simultaneously.
  • Strong Microsoft Office skills (i.e. Excel, PowerPoint, Word).
  • Experience with global customer service/cloud computing software.

 

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!

 

Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.

 

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