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Telecom Analyst

Date: Apr 30, 2022

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 41992

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 

 

With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

 

 

Short Description

This position will assist in managing mobility and data utilization for all of Herc Rentals. 

This role also entails performing end-user support, device management, inventory control, troubleshooting, and usage and billing analysis.

Responsible for day-to-day management of the Accou

Provide support for Mobility teams as new functions/processes are designed, written, and implemented.

Assist end users with mobile issues.

Create reports and analysis for mobile usage and utilization.

Create system documentation for internal use and for end-user reference.

Perform other tasks as needed: billing reconciliations, order monitoring, telecom/mobile provisioning, mobile device management, and tier-1 & 2 troubleshooting.

Perform miscellaneous tasks as assigned by Manager.

Requirements

    Professional Experience

    1-3 years in Telecommunications.
    Highly organized and a self-starter that can work independently without constant supervision along with working as a team member.
    Previous experience with Cellular/Network Troubleshooting and Device Management preferred but not required.

    Educational Background

    College degree or equivalent work experience

    Conditions of Employment

    Skills

    • Ability to manage multiple projects simultaneously.
    • Experience with global customer service/cloud computing software.
    • Strong Microsoft Office skills (i.e. Excel, PowerPoint, Word).
    • Strong analytical and problem solving skills.
    • Strong communication, leadership, facilitation, and written skills.

     

    Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

     

    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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