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Dispatcher / Field Service Specialist

Date: Sep 20, 2022

Location: Brockton, Massachusetts, United States

Company: Herc Rentals

 

Req #: 50642

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.34 billion as of June 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 335 locations and has approximately 6,100 employees in North America.

 

We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.

Short Description

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders.

Responsibilities

Assist the Maintenance Supervisor with the following:

Communication with all customers, internal and external – including over the phone troubleshooting

Processing of field service work orders

Parts ordering

Coordination of outside vendors

Coordinate and dispatch all road mechanics in a timely manner

Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor

All other tasks assigned by Management

      Adhere to company policies and procedures

Requirements

  • Understanding of fleet maintenance
  • Customer service resolution
  • Ability to develop rapport with customers

Professional Experience

Prior experience in the equipment rental industry within a service capacity

Educational Background

High School diploma with experience in the heavy equipment industry

Conditions of Employment

Skills

  • Computer
  • Interpersonal communication
  • Technical Diagnostics

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

 

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

 

 

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

 

 

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Mechanic Tool reimbursement of up to $300 per year

Auto & Home Insurance Discounts

 

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

 

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

 

please email resumes to [email protected] 

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