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Learning and Development Business Partner

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Date: Feb 23, 2019

Location: Calgary, AB, Canada

Company: Herc Rentals

Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.


With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. 


We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.

Short Description

The Learning & Development Business Partner will be responsible for developing and conducting operational training to internal customers across the company in a dynamic and fast paced equipment rental business. The Business Partner will interact with field management to assess training needs, coordinate and schedule training in assigned area or responsibility. The Business Partner will manage various inhouse training project initiatives from start to finish.


Conduct instructor led training to include live in-class, on the phone, live one on one and via WebEx.

Guide employees through the completion of all components of Sales and Operations Trainee curriculum.

Travel to branches throughout the assigned region to provide on-the-job training for Sales and Operations Trainees and other field personnel as required.

Manage high profile training project initiatives

Assist District and Branch Managers with performance management including, feedback, and coaching for employees.

Be a resource on equipment knowledge for counter staff.

Provide additional training on areas that need specific focus or more in-depth coverage for certain employees.

Assist with counter operations at branches when gaps occur.

Assist with completion of other training such as required safety courses and all other courses auto-assigned on Herc University.

Act as a resource for Herc employees regarding field operations, processes, SOP’s, field questions and resolve problems.

Use innovative thinking to implement process improvements for counter operations.

Assign tasks and projects to Sales and Operations trainees as needed as to aid in the development of the employee and provide additional support as required for all Herc employees.

Assist with managing performance of employees including providing feedback, coaching and addressing issues.

Professional Experience

Thorough understanding of Sales and Operations Trainee Curriculum

Understands project management principles and application

Understand adult learning principles

Policies/procedures associated with all counter/branch operations

Ability to effectively develop and build talent of employees

Broad rental fleet knowledge including use of equipment

Proficiency with all currently used technology systems


  • Effective Communication
  • Prioritizing and Organizing Work
  • Supporting Organizational Goals
  • Acting as a Champion for Change
  • Delivering High Quality Work
  • Detail Orientated
  • Establishing Relationships
  • Inspiring and Motivating Others
  • Passion for Customer Service & Stakeholder Success
  • Teaching

Educational Background

Bachelor’s Degree or equivalent. Specific education in training/teaching/development is a plus.


  • Two years of experience in rental counter operations
  • Exceptional organizational management skills
  • One-year experience formal instruction
  • Ability to speak in front of a live audience
  • Employee training and development
  • Logical judgement and decision-making skills
  • Excellent interpersonal and communication skills
  • Team player with experience with high performing teams
  • Commitment to company values
  • Adapts quickly and easily to new situations
  • Self-starter, highly motivated to learn on your own
  • Exceptional time management skills. Highly organized.
  • Advanced skillset using MS Word, PPT, Outlook, Excel, etc.

Conditions of Employment

Valid driver’s license

Clean driving record

If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!


Herc Rentals is an Equal Opportunity Employer



Job Segment: Training, Curriculum, Project Manager, Field Service, Learning, Education, Technology, Manufacturing, Human Resources

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