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Customer Support Inside Sales - Overnight & Remote

Date: May 12, 2022

Location: Foothill Ranch, California, United States

Company: Herc Rentals

Req #: 44787

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 5,600 employees and approximately 312 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

The multifaceted role is an essential part of providing a positive experience for one of our largest customers, Amazon.  Your day will consist of a wide variety of interactions never leaving you bored with mundane tasks. You will be answering incoming calls after normal business hours to assist with urgent rental requests and emergency service calls, assessing the need and processing and escalating accordingly.  Our customers will rely on your expertise to process their requests quickly and efficiently. You will not be finding sales, but managing and coordinating the sales. 

You will be answering incoming calls from Amazon and our Field Sales Reps to coordinate rentals and escalate emergencies, making quotes, invoicing, and monitoring the rental accounts from start to finish. Hours: Mon-Fri 8:00pm-4:00am PST. Fully remote. 


  • Take incoming sales call and provide industry leading customer service.
  • Maintain and manage customer contact lists to include future follow up to grow revenue.
  • Meet call and close ratio goals as set by the Manager of Central Ordering.
  • Ability to work individually in a fast paced environment
  • Uses consistent business processes to achieve desired results
  • Develop and maintain customer relationships.
  • Work with outside sales force to gain new customers.
  • Work with outside sales force to maintain and grow existing customers.
  • Execute specific sales initiatives as they are developed


Professional Experience

  • A minimum of 1-3 years of sales experience with a focus on customer service. 
  • Inbound telephone sales experience preferred.  
  • Self-Starter 
  • Results oriented, with demonstrated customer service skills.
  • Sales and negotiation skills
  • Customer service resolution practices

Educational Background

College degree in business administration, marketing or related field preferred


  • Computer skills
  • Excellent Communication Skills, both verbal and written
  • Telephone communication


Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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