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Strategic Account Specialist

Date: Jan 19, 2023

Location: Modesto, California, United States

Company: Herc Rentals

 

Req #: 55009

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $2.53 billion as of September 30, 2022. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 350 locations and has approximately 6,500 employees in North America.

 

We serve a diverse group of customers in a wide array of industries. We support professional con-tractors in construction and remediation. Our industrial customers include large industrial plants, refineries and petrochemical operations, automotive and aerospace manufacturers. We support government and infrastructure projects at the municipal, state and federal level. And, we continue to expand our services for customers in commercial and retail, healthcare, hospitality, recreation, and entertainment and special events.

Short Description

Develop and maintain long term operational relationships with our customers while providing customer focused solutions for the toughest pump, power, climate control and specialty equipment needs within industries including: Environmental and Restoration, Refineries and Petrochemical, Electrical, Mechanical, Sewer/Water/Municipal, Underground and General Contractors, Pipelines, Utilities and Industrial Facilities, Mining/Quarries, Entertainment and Special Events. 

Responsibilities

Be Accessible – Our customers require 24/7 timely responses

Identify customer needs and collaborate with operations to deliver on those needs

Provide a consistently high level of customer service to all stakeholders with a view to retaining and building relationships

Develop and maintain relationships with customers through independent efforts and involvement with sales & operations teams

Maximize/generate additional sales revenue through superior customer service on all orders

Part of a dedicated team resolving our customer’s needs, coordinating rental activities through the field and branches

Provide timely and accurate billing

Be the go to person for pump, power, climate control & other specialty equipment both internally and externally while serving as an escalation point and educational resource for the rest of the Customer Care team.

Provide customers with expert advice on the selection, operation and maintenance of all the various types of equipment

Requirements

    Professional Experience

    1-3 years of customer service or sales experience required
    Experience within the equipment rental industry and/or within the pump, power, and climate control market highly desired
    Basic knowledge of pumps, generators, power distribution, climate and remediation equipment highly desired

    Educational Background

    Bachelor’s Degree, Associate’s degree, or experience in lieu of degree

    Conditions of Employment

    Skills

    • Passion for customer service
    • Ability to sell complex products and customer solutions
    • Adapts to changing business and customer needs
    • Self-motivated to achieve goals and deliver results
    • Communicate professionally and effectively with all levels of the organization
    • Drive results through teamwork and business processes
    • Ability to organize and manage multiple priorities
    • Strategic thinking and problem-solving ability
    • Problem analysis and problem resolution at both a strategic and functional level

    Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

     

    Keeping you healthy

    Medical, Dental, and Vision Coverage

    Life and disability insurance

    Flex spending and health savings accounts

    Virtual Health Visits

    24 Hour Nurse Line

    Healthy Pregnancy Program

    Tobacco Cessation Program

    Weight Loss Program

     

     

    Building Your Financial Future

    401(k) plan with company match

    Employee Stock Purchase Program

     

     

    Life & Work Harmony

    Paid Time Off (Holidays, Vacations, Sick Days)

    Paid parental leave.

    Military leave & support for those in the National Guard and Reserves

    Employee Assistance Program (EAP)

    Adoption Assistance Reimbursement Program

    Tuition Reimbursement Program

    Mechanic Tool reimbursement of up to $300 per year

    Auto & Home Insurance Discounts

     

    Protecting You & Your Family

    Company Paid Life Insurance

    Supplemental Life Insurance

    Accidental Death & Dismemberment Insurance

    Company Paid Disability Insurance

    Supplemental Disability Insurance

    Group Legal Plan

    Critical Illness Insurance

    Accident Insurance

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

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