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Field Service Specialist

Date: Nov 19, 2021

Location: Newark, New Jersey, United States

Company: Herc Rentals

Req #: 31482

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 

 

With more than 55 years of equipment rental expertise, approximately 4,900 employees and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

 

 

Short Description

The Field Service Specialist will communicate with rental customers and internal staff to coordinate service of equipment away from branch locations. The Field Service Specialist will dispatch field maintenance, assist in tracking of costs and input work orders.

Responsibilities

Assist the Maintenance Supervisor with the following:

Communication with all customers, internal and external – including over the phone troubleshooting

Processing of field service work orders

Parts ordering

Coordination of outside vendors

Coordinate and dispatch all road mechanics in a timely manner

Ensure unparalleled customer satisfaction and rise customer issues to Maintenance Supervisor

All other tasks assigned by Management

      Adhere to company policies and procedures

Requirements

  • Understanding of fleet maintenance
  • Customer service resolution
  • Ability to develop rapport with customers

Professional Experience

Prior experience in the equipment rental industry within a service capacity

Educational Background

High School diploma with experience in the heavy equipment industry

Conditions of Employment

Skills

  • Computer
  • Interpersonal communication
  • Technical Diagnostics

 

Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

 

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 

 

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

 

 

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