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Central Field Service Supervisor

Date: Mar 25, 2021

Location: Bellevue, Washington, United States

Company: Herc Rentals

Req #: 23527

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 

 

With more than 55 years of equipment rental expertise, approximately 4,900 employees and approximately 270 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..

 

 

Short Description

This position is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. Some of the other responsibilities include.

Responsibilities

Answer customer calls

Set work schedules for field mechanics

Prioritize, schedule and dispatch field service team across the Puget Sound

Determine the severity of service requests and how best to address them

Ensure mechanics account for their time and parts

Parts purchasing and ensuring timely repairs and work orders take place

Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field

Use SalesForce based dispatching module

Contact manufactures and outside vendors as necessary to complete repairs

Communicate with internal and external stakeholders providing updates on repairs and services

Other tasks, as assigned by management

Requirements

    Professional Experience

    Educational Background

    Conditions of Employment

    Skills

    • Ability to effectively work on multiple assignments in the fast-paced environment of the construction industry
    • An attention to detail
    • Customer service focused
    • Excellent communication skills
    • Must have good data entry skills
    • Must have a strong understanding heavy equipment maintenance requirements
    • Prior technical school or mechanic experience required
    • Strong computer skills

     

    Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

     

    Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 

     

    Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, nationals origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.


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