Job Purpose

The Business Analyst, Operations PMO is an exciting early-career opportunity based at our Field Support Center (FSC). Reporting directly to the VP, Operations PMO, this dynamic 'immersion' role is designed for a highly organized, adaptable professional who thrives in a fast-paced, cross-functional environment.

Operating as an agile resource across the Operations department, the Business Analyst will embed into high-priority enterprise initiatives — learning the business from the inside out while helping drive projects to completion. The role begins with a primary focus on the Logistics Transformation and Project Overhaul, before transitioning into broader Operational Excellence initiatives including Ancillary Revenue, Damage, and Equipment Quality.

Throughout all rotations, the Business Analyst serves as a central point of contact during implementations, partnering closely with Change Management, authoring SOPs, and ensuring that project outcomes translate into permanent, sustainable field operations.

What you will do...

Agile PMO Support & Cross-Functional Immersion

• Act as a flexible, high-impact resource deployed across the Operations department's most pressing initiatives, reporting directly to the VP, Operations PMO.
• Rapidly immerse in new operational disciplines — learning processes, systems, and stakeholder landscapes as business priorities evolve.
• Track program milestones, maintain action-item registers, and capture detailed meeting notes to keep PMO workstreams on schedule.
• Continuously surface progress updates, risks, and field feedback to the VP and project leadership to inform ongoing system and process improvements.

Phase 1 — Logistics Transformation & Project Overhaul

• Serve as the central FSC support hub during the active rollout of Project Overhaul initiatives, including Weights and Dimensions.
• Act as the first line of support for field teams during logistics implementations — answering questions, triaging IT issues, and systematically tracking user feedback.
• Partner with the project team to develop and maintain SOPs for core logistics processes and adjacent operational areas such as Equipment Quality.
• Take on targeted assignments to support and progressively help manage parcel shipment programs across the network.

Phase 2 — Operational Excellence (Ancillary, Damage & Equipment Quality)

• Transition into subsequent Operational Excellence projects as logistics initiatives are implemented and sustained.
• Assist in standardizing and improving processes related to Ancillary charges, Damage identification and billing, and Equipment Quality standards.
• Identify process bottlenecks and collaborate with leadership to design more efficient, field-friendly workflows.

SOP Development, Process Sustainment & Change Management

• Partner closely with Change Management and Training workstreams to ensure field teams are fully prepared for upcoming operational changes across all assigned projects.
• Convert temporary project rollouts into permanent, repeatable business processes with clear ownership and accountability.
• Develop, revise, and publish standard operating procedures (SOPs), job aids, and Herc Central intranet content to reflect current operational standards.
• Monitor adherence to newly implemented SOPs and proactively identify areas where additional training or reinforcement is needed.

Requirements

• Bachelor's degree in Business Administration, Operations, Supply Chain, or a related field.
• Previous experience in a Herc Rentals branch, customer service, or operations support role.
• Familiarity with foundational project management or change management principles.
• 0–3 years in a business analyst, project coordinator, operations coordinator, or related administrative/analytical role

Skills

• High comfort level with ambiguity and shifting priorities; eager to learn new areas of the business quickly
• Exceptional ability to manage multiple trackers, follow-ups, and concurrent project assignments
• Excellent written and verbal skills; able to document complex workflows and liaise effectively across departments
• Proficient in Microsoft Office suite — Excel, PowerPoint, Word, Outlook, and Teams