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Director IT Infrastructure

Date: Jan 14, 2023

Location: Bonita Springs, Florida, United States

Company: Herc Rentals

Req #: 39341

Herc Rentals Inc. is a premier, full-service equipment rental firm – providing our customers the equipment, services and solutions they need to achieve optimal performance safely, efficiently and effectively. A pioneer of the equipment rental industry, Herc Rentals continues to evolve and grow through technological innovations, expanded product offerings and value-added services and consultative solutions to support its customers’ projects. 


With more than 55 years of equipment rental expertise, approximately 5,100 employees and approximately 295 company-operated locations across North America, Herc Rentals serves a broad range of end markets, including construction; industrial operations, refineries and petrochemical operations; governmental entities and contractors; disaster recovery and remediation; infrastructure; railroad operations; utilities; film, television, live entertainment and special event production; agricultural operations; and facilities management..



Short Description

The Director of Infrastructure Technology is a key leader in the organization responsible for the management, strategy and delivery of technical solutions for the organization. By focusing on our customers and aligning with colleagues across the Operations and Engineering teams to drive change, you will develop and evolve a technology vision and execute on it to satisfy long term business requirements. You will lead a team of leaders and engineers that build infrastructure services and solutions. This spans Systems, Storage, Database and Hosting services including public cloud. You will have had a successful track record executing IT strategy with the ability to manage directly and by influence. Ideal candidates will be able to be hands-on and directly contribute to the successful execution of the team's initiatives. Your objectives are to understand and anticipate the technology requirements, in a rapidly-scaling business, and to lead your team to proactively meet these needs.
Key Objectives

  • Meet or exceed business goals and KPIs by providing technical solutions to achieve optimal outcomes.
  • Cultivate strong relationships and partnerships with business partners, customers and IT colleagues.
  • Based on customer needs, identify areas within established processes where technology can improve the overall outcomes.
  • Ensure the availability, speed, security, and scalability of the infrastructure.
  • Minimize IT security risks through proactive risk identification and mitigation.
  • Develop and manage metrics to measure and improve IT performance.
  • Ensure all deliverables are on-time, on-budget, and of high quality.
  • Ensure systems and processes are compliant with security, audit and regulatory guidelines.
  • Support IT audit and compliance activities.


Supervisory Responsibilities

  • Lead, mentor, and supervise a team of 30+ employees and contractors.
  • Establish a culture of professionalism, collaboration, customer service, and a "can-do" and “will-do” attitude.
  • Provides effective performance feedback through employee recognition, rewards and disciplinary action, with the assistance of Human Resources, when necessary.
  • Accomplishes staffing and development objectives by recruiting, training and coaching employees.
  • Validate and track employee performance using effective leadership, mentorship, oversight and monitoring to ensure consistency, accuracy, productivity and adherence to objectives.

Other Key Responsibilities

  • Maintain an IT infrastructure architecture and technology roadmap to meet the current/projected needs of HercRentals
  • Maintain an appropriate services delivery model (e.g., resources, skills, process, and documentation) that is effective, efficient, and meets business objectives.
  • Support IT audits and compliance reviews. Ensure infrastructure and security processes are compliant with security, audit, and regulatory guidelines.
  • Provide timely and credible estimates/options for delivery of new solutions and projects
  • Ensure team deliverables are on-time, on-budget, and high-quality.
  • Maintain state-of-the-market knowledge regarding current and future infrastructure technologies, including advances in telecommunications, computing platforms, hosting, operating systems, databases, information security, and business productivity applications.
  • Develop and maintain an IT operations scorecard that effectively communicates key metrics.
  • Support the development and tracking of IT budget and costs.
  • Work in partnership with the other members of the IT leadership team, putting business results ahead of individual or team pursuits.

Skills Experience & Qualifications

• A minimum of 10+ years of experience in operating systems, security, and infrastructure management with strong IT process background
• 5-8 years of progressive management positions managing teams responsible for servers, storage and cloud services
• Amazon cloud migrations
• ITILv3 certified; with emphasis on the following practices: Event, Request, Incident, Problem, Change, Release, Capacity and Configuration
• Prior experience managing budgets and developing cost/benefit analysis for business and IT projects
• Vendor management experience in outsourced environment
• Broad system management background with cloud-based application solutions to include Microsoft technologies
• Knowledge and experience with Amazon Cloud and SaaS based applications
• Demonstrated track record of success in driving improvement of key performance, availability, cost and other IT metrics
• Experience working with third party software and service providers
• Experience in contract management and oversight
• Experience creating/supporting the creation of departmental plans and roadmaps

Educational Background

• Bachelor's Degree from a 4-year college or university in Computer Science, Engineering, Information Technology, or related fields is required. Master’s degree is a plus.


Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.


Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays. 


Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.


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