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Senior Customer Account Specialist

Date: Aug 3, 2019

Location: Bonita Springs, FL, United States

Company: Herc Rentals


Herc Rentals is a premier full-line equipment-rental company — providing our customers the equipment solutions they need to get their work done safely, confidently and cost effectively, while enabling them to conserve capital for their growth investments.


With over 50 years of equipment-rental expertise, approximately 4,800 employees with approximately 275 company operated locations, principally in North America. Herc Rentals is a leader in all of the key markets that it serves, including transportation; industrial & manufacturing; oil & gas; government & municipalities; construction, mining, & energy; remediation & restoration; emergency response; facilities; MRO; entertainment; and ground care. 


We aspire to be the supplier, employer and investment of choice in our industry, with core values that promote a culture built on integrity, respect, teamwork, and accountability.


Short Description

The Senior Customer Account Specialist is responsible for contacting customers and maintaining assigned portfolio of accounts to pay within terms.  In the event that payment cannot be achieved, to progress the account through the required steps through writeoff and third party placement working with the credit team if/when necessary. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.  


  • Manage portfolio of assigned accounts to pay within customer’s stated payment terms.
  • Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts.
  • Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
  • Build and maintain relationships with Internal Sales Management Teams and External customers
  • Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
  • Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
  • Assist with on-boarding of new customer contracts and documentation of special handling accounts.
  • Assist in projects, process improvements, and other collection related tasks as identified by management.


  • Ability to handle multiple projects and shifting priorities
  • Collection and negotiation skills
  • Decision Making/Analytical Skills
  • Detail Oriented
  • Excellent communication and organizational skills
  • Proficient in Microsoft Excel and Word
  • Strong People Skills
  • Creative Problem Solver
  • Ability to work with minimal supervision and think logically & constructively


If you are looking for an exciting and rewarding career with a growth-oriented company, Herc Rentals is the right place for you!  As an industry leader, we offer the opportunity for training, development, and advancement.  In addition, we offer highly competitive compensation and benefits package, including a generous vacation program.  Apply today to be part of a team built for success!


Herc Rentals does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factor.




Job Segment: Accounts Receivable, Customer Service, Finance

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