If you are currently an employee of Herc Rentals, please apply using this link: Herc Employee Career Portal
Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with 2025 total revenues reaching approximately $4.4 billion. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 607 locations and has about 10,000 employees in North America as of June 30, 2026.
Job Purpose
The Used Equipment Specialist supports dispatching used equipment leads to the correct individuals within our branch network. These leads may come thru multiple channels including phone calls, third party websites, and internal website. The Used Equipment Specialist position requires someone who responds quickly to the lead dispatching process while simultaneously being able to follow our documentation process.
What you will do...
- Dispatch used equipment leads in a timely manner.
- Follow the documentation process and understand the handling of leads in Salesforce.
- Consistent understanding of the dealer/wholesaler lead process
- Must handle multiple priorities and a high volume of leads.
- Flexibility of schedule on a rotating basis for night and weekend coverage.
- Professional communication via email and phone calls.
Requirements
- High school or GED required, bachelor’s degree preferred
- 1 year of customer service or support experience preferred. Current equipment coordinators in the rental industry are a plus. Experience leveraging CRM platforms like Salesforce.com as part of daily functions.
Skills
- Passion for customer service and support
- Comfortable using Microsoft Office products (Outlook, Excel, Word)
- Self-motivated to achieve goals and deliver results
- Communicate professionally and effectively in email and on phone calls
- Drive results through teamwork and business processes
- Ability to organize and manage multiple priorities
Req #: 71203
Pay Range: $22.00 - $25.00 per hour
Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.
Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.
Keeping you healthy
Medical, Dental, and Vision Coverage
Life and disability insurance
Flex spending and health savings accounts
Virtual Health Visits
24 Hour Nurse Line
Healthy Pregnancy Program
Tobacco Cessation Program
Weight Loss Program
Building Your Financial Future
401(k) plan with company match
Employee Stock Purchase Program
Life & Work Harmony
Paid Time Off (Holidays, Vacations, Sick Days)
Paid parental leave.
Military leave & support for those in the National Guard and Reserves
Employee Assistance Program (EAP)
Adoption Assistance Reimbursement Program
Tuition Reimbursement Program
Auto & Home Insurance Discounts
Protecting You & Your Family
Company Paid Life Insurance
Supplemental Life Insurance
Accidental Death & Dismemberment Insurance
Company Paid Disability Insurance
Supplemental Disability Insurance
Group Legal Plan
Critical Illness Insurance
Accident Insurance
Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.