Job Purpose

The Senior Sales & Operations Coordinator plays a vital role in creating an exceptional customer experience and supporting the day-to-day success of the branch. As one of the first points of contact for our customers, you'll represent the Herc Rentals brand by delivering outstanding service, building relationships, and helping customers get the equipment they need to succeed.

We're looking for someone who is reliable, adaptable, and eager to grow. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and knows how to balance multiple priorities while maintaining a positive attitude.

No two days are the same at Herc Rentals. You'll work closely with customers, drivers, Territory Sales Representatives, and branch team members to coordinate equipment rentals, deliveries, and operational activities. If you're someone who enjoys being busy, learning new things, and making an impact every day, we'd love to hear from you.

What you will do...

• Deliver exceptional customer service through a high volume of phone calls, emails, and customer interactions.
• Proactively answer customer inquiries and resolve issues quickly and professionally.
• Coordinate and schedule equipment deliveries and pickups.
• Partner closely with drivers, transportation providers, Territory Sales Representatives, and branch personnel to support customer needs.
• Process rental reservations, contracts, extensions, exchanges, and equipment returns.
• Help optimize delivery schedules and routing to support operational efficiency.
• Provide customers with guidance on equipment availability and rental solutions.
• Generate, review, and maintain daily branch reports and operational documentation.
• Support all branch team members to ensure a seamless customer experience.
• Assist with yard and equipment activities as needed, including staging equipment for customer pickups.
• Adapt to changing priorities and support branch initiatives as business needs evolve.

Skills

• Reliable and dependable with a strong work ethic.
• Comfortable managing multiple priorities in a fast-paced environment.
• Highly organized and detail-oriented.
• Customer-focused with excellent communication skills.
• Able to stay calm, focused, and professional during busy periods.
• A team player who enjoys supporting others and contributing to a positive workplace culture.
• Adaptable and comfortable learning new systems, technology, and processes.
• Resilient and able to navigate challenging situations constructively.
• Comfortable working with a variety of personalities and communication styles.
• Willing to jump in and help wherever needed.

Requirements

• High School Diploma or GED required; post-secondary education is considered an asset.
• 2-4 years of experience in customer service, dispatch, rental operations, logistics, sales support, or a related role.
• Equipment rental, construction, transportation, fleet, or industrial experience is considered an asset.
• Dispatching and equipment coordination experience is highly desirable.
• Strong computer skills with the ability to learn new systems and technology quickly.
• Experience with RentalMan, Salesforce, Optimus, On The Go, or similar systems is an asset.
• Knowledge of DOT regulations and load securement practices is an asset.
• Valid driver's license with a clean driving record.
• Ability to safely operate or learn to operate various types of rental equipment.