Job Purpose

What you will do...

• Diagnose, troubleshoot, repair, and maintain floor care equipment and related machinery.
• Perform electrical troubleshooting to identify and resolve equipment issues efficiently.
• Service and repair equipment in the shop on a daily basis.
• Conduct inspections and preventative maintenance to ensure equipment reliability and performance.
• Determine required repairs, replacement parts, and corrective actions for malfunctioning equipment.
• Travel to customer job sites as needed to diagnose and troubleshoot equipment issues on-site.
• Test equipment following repairs to verify proper operation and safety standards.
• Accurately document service work, repairs, parts used, and maintenance records.
• Communicate professionally with customers regarding equipment issues, repair recommendations, and operating best practices.
• Maintain a clean, organized, and safe work environment.
• Support additional service and maintenance activities as required.

Skills

• Strong electrical troubleshooting and diagnostic capabilities.
• Ability to identify equipment faults, determine root causes, and implement effective repair solutions.
• Experience working with commercial floor care equipment, including scrubbers, sweepers, burnishers, and related equipment.
• Solid mechanical aptitude with working knowledge of electrical, hydraulic, and equipment systems.
• Strong customer service skills with the ability to communicate professionally with internal and external customers.
• Excellent problem-solving and analytical skills.
• Ability to work independently while effectively managing multiple service and repair priorities.
• Proven ability to diagnose, troubleshoot, repair, and maintain equipment in both shop and field service environments.
• Strong attention to detail and commitment to delivering safe, high-quality repairs.
• Ability to assess equipment condition and recommend appropriate maintenance and repair actions.

Requirements

• Minimum 2 years of experience repairing, servicing, or troubleshooting floor care equipment, industrial cleaning equipment, rental equipment, or similar machinery.
• Experience servicing commercial floor care equipment brands such as Tennant, Husqvarna, Bartell, or similar industrial equipment manufacturers.
• Previous experience in equipment rental, construction equipment, industrial maintenance, or service technician environments.
• Experience performing field service and customer site support.
• Strong electrical troubleshooting and diagnostic experience.
• Ability to identify equipment faults and determine appropriate repair solutions.
• Experience working with commercial floor care equipment, including scrubbers, sweepers, burnishers, and related equipment.
• Solid mechanical aptitude with knowledge of electrical, hydraulic, and equipment systems.
• Customer-facing experience with strong communication and problem-solving skills.
• Ability to work independently and manage multiple service priorities.
• Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time.
• Ability to sit, stand, and walk for extended periods of time. 
• Valid driver's license and ability to travel to customer sites when required.
• Basic computer skills for service documentation and work orders.
• Ability to lift, carry, push, and pull equipment and components safely.
• Occasional weekends may be required based on business needs.
• Ability to safely lift 50 pounds frequently.