Product Support Coordinator ProResources

Date: Apr 15, 2024

Location: Geismar, LA, US, 70734

Company: Herc Rentals

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of March 31, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 412 locations and has approximately 7,600 employees in North America.

Short Description

The Product Support Coordinator ProResources is the first person to greet you when you walk into or call a Herc Rentals location. Herc Rentals promotes growth by providing learning opportunities to energetic, eager to help, and hungry to learn personality types. The ideal person for this role would:

Take initiative and work autonomously
Manage a profit and loss statement
Effectively grow a diverse portfolio of clients
Manage a rental fleet inventory mix
Become a safety expert and change agent
Become an expert in the equipment rental industry
Be promoted and grow their career

Responsibilities

Identify customer needs and coordinate team actions to help resolve and satisfy requests with superior customer service
Maximize revenue by advising customers on the selection, operation, and maintenance of various types of equipment in consultation with others
Generate, process, analyze and review a small selection of daily business reports
Schedule delivery and pickup of equipment on a timely basis
Finalize sales while fielding inbound inquiries and successful outbound telemarketing with assistance
Provide sales support to Sales Representatives that have contact with customers outside of your branch
Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
Learn and follow all company procedures and protocols
Support all team members
Perform additional duties as assigned

Professional Experience

A valid U.S. Driver’s License

Be able to regularly lift 50lbs or more

Ability to sit, stand, and walk for extended periods of time

Ability to perform repetitive tasks; stretch, turn, twist, and reach overhead; bend, crouch, squat, kneel, and stoop for extended periods of time

Must be able to work indoors and outdoors when required of the job

Educational Background

H.S. Degree Required, College Degree Preferred

Skills

Computer skills to support entering information into systems
Basic knowledge of Microsoft Word and Excel Programs
Strong interpersonal skills
Teamwork
Listening Skills
Ability to communicate effectively and efficiently
Dependability

Compensation Data

$24/hr to $28/hr

Req #: 59322

Our long-term strategy underscores the understanding that our success depends on the dedication and capability of our team members. We are focused on attracting, retaining and empowering talented and dedicated people to build the best team in the equipment rental industry. We also seek to build a team that reflects the variety of people, cultures and communities we interact with every day and to create an inclusive, productive environment in which all team members feel valued and respected.

Herc Rentals provides an excellent compensation and benefits package, which includes a competitive salary, retirement savings plan, tuition reimbursement, comprehensive medical, dental, vision care, life insurance coverage, paid vacation and holidays.

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.

Please send resumes to: [email protected]

Nearest Major Market: Baton Rouge
Job Segment: Inside Sales, Telemarketing, Outside Sales, Field Service, Sales Support, Sales, Manufacturing

Apply now »