Field Service Dispatcher

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Date: Apr 2, 2024

Location: Londonderry, NH, US, 03053

Company: Herc Rentals

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of December 31, 2023. Herc Rentals’ parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol “HRI.” Herc Rentals serves customers through approximately 400 locations and has approximately 7,200 employees in North America.

 

 

Short Description

Rate Range: $25-$28 per hour

A Herc Field Service Dispatcher is directly involved in addressing equipment breakdowns in the field, coordinating activities of field mechanics, maintaining data on service calls, communicating with internal and external customers, inventory control, ensuring equipment is service at regular intervals, and daily business reporting for multiple locations. This is an excellent opportunity for motivated self-starters.

Responsibilities

  • Answer customer calls
  • Set work schedules for field mechanics
  • Prioritize, schedule and dispatch field service team across the New England area
  • Determine the severity of service requests and how best to address them
  • Ensure mechanics account for their time and parts
  • Parts purchasing and ensuring timely repairs and work orders take place
  • Communicate with Herc locations when repairs should be charged back to a customer, filed as warranty or when equipment needs to be replaced in the field
  • Contact manufactures and outside vendors as necessary to complete repairs
  • Communicate with internal and external stakeholders providing updates on repairs and services
  • Other tasks, as assigned by management
  • Demonstrate active participation in Herc Rentals Safety Culture, always prioritizing the safety of team members and customers alike
  • Support all team members
  • Learn and follow all company procedures and protocols

Professional Experience

Proven track record with a minimum 3-5 years of experience within the heavy equipment and/or construction markets preferred
Computer skills to support entering information into systems
Basic knowledge of Microsoft Word and Excel Programs
Strong interpersonal skills
Teamwork
Listening skills
Ability to communicate effectively and efficiently
Dependability

Educational Background

High school or GED required

Conditions of Employment

Skills

  • Ability to effectively work on multiple assignments in the fast-paced environment of the construction industry
  • Attention to detail
  • Customer service focused
  • Excellent communication skills
  • Must have good data entry skills
  • Must have strong understanding of the logistics pertaining to the market and heavy equipment movement knowledge
  • Prior Dispatch experience required
  • Strong computer skills

 

Req #: 58406

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

 

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

 

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

 

 

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

 

 

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

 

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

 

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.


Nearest Major Market: Boston
Job Segment: Transportation, Construction, Maintenance, Data Entry, Dispatcher, Operations, Engineering, Manufacturing, Administrative